Privacy policy

Who this covers

MolovoAI builds and runs AI receptionists for local businesses. This policy covers two groups of people: the business owners who buy from us, and the members of the public who call a phone line that a MolovoAI receptionist answers.

If you called a business and reached one of our receptionists, the business you called decides what happens to your information. We handle it on their behalf. There is a section further down for you.

What we collect from customers

When you book an audit or become a customer we collect your name, your business name, your email address, your phone number, and the details you give us so we can build your receptionist. That last part usually includes your services, your prices, your hours, your calendar, and who should receive urgent calls.

We collect billing details through our payment processor. We do not see or store your full card number.

What we collect from calls

When a MolovoAI receptionist answers a call it records the audio, produces a written transcript, and stores what the call was about. Depending on the call that can include the caller's name, their phone number, their address, the work they asked for, and any appointment they booked or changed.

This is the information your receptionist needs in order to book a job, text you a summary, and be improved over time.

Why we hold it

To run the service you are paying for. To let you review any call your business took. To keep tuning the receptionist so it answers better next month than it did last month. To bill you accurately for the minutes you used. To meet our legal and accounting obligations.

We do not sell personal information. We do not use your call data to train models for anyone other than your own account.

Who else handles it

Running a phone line means other companies touch the data. We use a telephony provider to carry the calls, a speech provider to understand and speak, a hosting provider to run the software, a payment processor to bill you, and your own calendar or CRM to write bookings into.

Each of those is bound to use the data only to provide their part of the service. We pick providers on the basis that they will do that, and we will name the current ones if you ask.

How long we keep it

Recordings and transcripts are kept for 12 months so you can go back to a call, then deleted. Booking and contact records are kept for as long as you are a customer and for 7 years after that where tax and accounting rules require it.

Ask us to delete a specific recording, transcript, or caller record and we will do it, unless we are required to keep it.

Your rights

You can ask what we hold about you, ask for a copy of it, ask us to correct it, and ask us to delete it. Write to us and we will answer within 30 days.

If you are unhappy with how we handled a request you can raise it with the Office of the Privacy Commissioner of Canada.

If you called a business that uses MolovoAI

Your call was answered by an AI receptionist working for that business. It was recorded and transcribed so the business has a record of what you asked for. The receptionist will tell you it is an assistant if you ask it directly.

The business you called controls that recording. Contact them to have it deleted, or contact us and we will pass the request to them and act on it.

The website

This site uses cookies only where they are needed to make it work. We do not run advertising trackers on it. If that changes we will say so here and ask for consent first.

Booking a call is handled by an embedded scheduling tool on our booking page. That tool sets its own cookies and receives the name and email you type into it.

Security

Call data is encrypted in transit and at rest. Access is limited to the people who need it to build and support your receptionist. We will tell you promptly if a breach affects your data.

Changes

If we change this policy in a way that matters we will email customers before it takes effect. The date at the top always reflects the current version.