Nobody with water coming through the ceiling leaves a voicemail
Emergency work goes to whoever picks up, and your hands are usually wet when it rings.
The most valuable call you get is the one you can least afford to miss
A slow drain can wait until Tuesday. A burst supply line cannot, and the person holding a towel against it is not going to leave a message and hope. They are already scrolling to the next result.
Those are also the calls worth the most to you. A weekend callout at a weekend rate, and often a water heater or a section of repipe behind it. Missing one of those a week adds up to a different year.
Built around how plumbing calls actually arrive
Answers at 3am the way it answers at 3pm
No overnight queue, no after-hours message, no callback list to work through in the morning. A Sunday call gets the same receptionist as a Tuesday one, and you set which of them are worth waking you for.
Tells them how to stop the water
Before anything else it walks the caller to their main shutoff. Thirty seconds there is the difference between a repair and a ceiling, and it is the reason that household calls you for the next twenty years.
Gets the address and the access details
Where it is, whether anyone will be home, whether there is parking, and whether the building shares a main. Your tech leaves with the details rather than ringing back from the van to get them.
Quotes your callout and books the rest
Your weekday callout, your after-hours rate, drain clearing, a water heater swap, anything with a number on it. Work that has to be seen gets an estimate booked instead of a guess.
Saturday morning, water through the kitchen ceiling
- Caller
- There is water coming through my kitchen ceiling and it is still running.
- MolovoAI
- Let us stop that first. Do you know where your main shutoff is? Usually a valve near the water meter, often in the basement.
- Caller
- Hang on. Got it. It is off.
- MolovoAI
- Well done, that is the worst of it stopped. What is the address?
- Caller
- 88 Lipton Street.
- MolovoAI
- Thank you. Saturday callout is $180 plus parts, and I can have someone with you inside two hours. Shall I book that in?
Water off, address taken, rate quoted and the job booked, all before you finished the one you were already on.
Most plumbing companies land on the 900 minute plan
Emergency work needs the tier that transfers to your phone while the caller is still on the line, and that moves a booking when somebody rings back to change it. If you take fewer than about four calls a day, the 400 minute plan covers everything except the transfer.
Compare every planWhat plumbers ask
Will it actually answer at 2am?
At the same speed as 2pm. There is no overnight queue and no after-hours message. If you would rather sleep through the calls that can wait, you set what counts as urgent and only those ring your phone. The rest are booked and waiting for you in the morning.
Can it tell someone how to shut the water off?
It is the first thing it does on a running leak. It walks them to the main shutoff before it takes anything else down. That saves the household a ceiling, and it is a large part of why they call you again.
Does it quote my callout fee?
Your weekday rate, your after-hours rate, and anything else you price flat. When a job has to be seen before it can be priced it says so plainly and books the visit.
What if I cannot pick up the transfer?
It falls back to taking the full details and texting you the summary, and it tells the caller when to expect you rather than leaving them wondering. You can give it a second number to try first.
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