The phone does not stop on the first cold snap
Your techs are on roofs and in crawl spaces. The calls that pay for the season arrive while both hands are full.
Your busiest week is the one you can answer least of
The first hard freeze in October and the first thirty-degree week in July are the two weeks that make your year. They are also the two weeks your techs are booked solid, the one person in the office is already on a call, and every ring that goes unanswered is a furnace somebody else is replacing.
The rest of the year the problem is quieter and costs the same. A tune-up call at 2pm reaches voicemail because everyone is on a roof, and by the time you listen to it that evening they have booked with whoever picked up.
Built around how HVAC calls actually arrive
Sorts the emergency from the tune-up
No heat in January and a filter change are the same ring on your phone. Your receptionist asks what the system is doing, how cold the building has got, and who is in it, then treats the answer accordingly. Emergencies go through to your on-call tech. The tune-up gets booked into next week.
Books a service window rather than a fixed minute
Nobody can promise 2:15 when the job before it might turn into a compressor. It books the windows you actually run, morning or afternoon, and tells the caller what that means so they are not ringing at 2:30 to ask where you are.
Knows your equipment and your rates
Your diagnostic fee, your after-hours rate, what a filter costs, which brands you service and which you will not touch. It quotes from what you gave it, and books an estimate for anything that has to be seen first.
Holds the line through a cold snap
Ten people can ring at once on the morning after a freeze and all ten get answered at the same moment. There is no queue, and none of them sit through a voicemail greeting while they scroll to the next company.
A no-heat call at twenty to midnight
- Caller
- Our furnace has stopped. The house is down to fifteen and we have a baby here.
- MolovoAI
- That is not a night for it. Let me get someone moving. Can I take the address?
- Caller
- 412 Bannatyne, in Elmwood.
- MolovoAI
- Thank you. Is there a light flashing on the front panel of the furnace, and can you count the blinks?
- Caller
- It is flashing. Three blinks.
- MolovoAI
- That will save the tech some time. I am putting you through to the on-call number now, stay on the line.
Address, symptom, error code and a live transfer, at twenty to midnight. Your tech picks up already knowing what he is driving to.
Most HVAC companies land on the 900 minute plan
It is the tier that puts urgent calls through to your on-call phone and moves bookings by voice, which is what a season of no-heat calls and reschedules actually needs. Several trucks and several calendars is what the 2,000 minute plan is for.
Compare every planWhat HVAC owners ask
Can it really tell an emergency from a tune-up?
It asks the questions you would ask. What the system is doing, whether there is any heat at all, how cold the building has got, and who is in it. You set the rule for what counts as urgent and what waits until Tuesday, and it applies that rule the same way at 3pm and at 3am.
What happens when the phone triples after a freeze?
Every call is answered at the same moment. Ten people ring, ten people get a receptionist. That is the part a front desk cannot do at any wage, and the morning after the first hard freeze is exactly when it decides your month.
Can it book a service window instead of a time?
Yes, and it should. It books the windows you actually run and explains what a morning window means, so you are not held to 2:15 when the call before it turns into a compressor.
Will it give out a price on a replacement?
It quotes your diagnostic fee, your after-hours rate and anything else you price flat. A system replacement has to be seen, so it says that plainly and books the estimate rather than inventing a number you would have to walk back in the driveway.
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