Whoever picks up first gets the retainer
Somebody with a legal problem calls four firms in an afternoon. You are in court for three of them.
Intake does not wait for you to come out of court
A person who has just been rear-ended, or served, or told they have thirty days to respond, does not leave one message and wait for a callback. They work down the search results until somebody actually speaks to them. The firm that answers is the firm that opens the file.
You cannot be that firm from the counsel table. Court, discoveries, a client in the room: those are precisely the hours the intake calls arrive, and they are the hours your phone has to be off.
Built around how intake calls actually arrive
Takes a proper intake rather than a message
Name, number, what happened and when, which side they are on, and whether anyone is already acting for them. It asks the questions on your intake sheet in the order you ask them, so the file is populated before a single minute goes on it.
Screens the calls that were never yours
Wrong practice area, wrong province, a matter you do not take, or somebody already represented. It says so early and politely instead of booking a consultation that costs you an hour to decline.
Asks your conflict questions before it books
It takes the other side's name and any party you tell it to check, and puts the answer in front of you before a consultation is confirmed. It does not clear a conflict on its own. You decide whether the booking holds.
Never gives legal advice
It will not tell a caller whether they have a case, what it might be worth, or how long they have to file. It records what they said, books the consultation, and says plainly that the lawyer will answer that. This is the line an intake call lives or dies on, and it holds it the same way at 9am and at 9pm.
A rear-end collision, quarter past eight on a Tuesday
- Caller
- I was rear-ended on Friday and the other driver's insurer keeps calling me. I do not know whether I should be talking to them.
- MolovoAI
- I am not able to advise you on that, and it is exactly what the lawyer will go through with you. Can I take a few details and get you booked in?
- Caller
- Yes, please.
- MolovoAI
- Thank you. What was the date of the collision, and have you had any medical treatment since?
- Caller
- Friday the 8th. I went to a walk-in on the Saturday, my neck and my shoulder.
- MolovoAI
- Noted. And do you have the name of the other driver, or the company if it was a work vehicle?
- Caller
- It was a van. Redd Logistics, I think.
- MolovoAI
- Thank you, I will flag that name for a conflict check before we confirm. There is a consultation free on Thursday at ten. Shall I hold it for you?
Date of loss, treatment, the opposing party's name for your conflict check, and a consultation booked, at quarter past eight in the evening, without a word of advice being given.
Most firms land on the 900 minute plan
Intake calls run long, and the tier that matters is the one that moves a consultation when a client reschedules and puts an urgent caller through to you. A firm with several lawyers and several calendars wants the 2,000 minute plan.
Compare every planWhat firms ask
Will it give legal advice?
No, and that is a line in how it is built rather than a setting you can trip over. It will not tell a caller whether they have a case, what it might be worth, or how long they have to file. It takes what they tell it, books the consultation, and says the lawyer will answer that. You hear exactly how it handles the question during the 48 hours you spend trying to break it.
Can it run a conflict check?
It asks for the parties you tell it to ask for, usually the other side and anyone connected to them, and flags the answer to you before the consultation is confirmed. It does not clear a conflict on its own, and it does not decide that a file is safe to open. That stays with you.
Can it screen out the calls that are not for us?
That is most of the value on an intake line. Wrong practice area, wrong province, a matter you do not take, or a caller who already has counsel. It says so early and politely, so you are not spending a billable hour declining a consultation that should never have been booked.
Does it handle more than one practice area?
Yes. Family, real estate, wills and estates and injury each get their own intake questions, and it books into the right lawyer's calendar. Several lawyers and several calendars is what the 2,000 minute plan is built for.
What about confidentiality?
Recordings and transcripts are encrypted, and access is limited to the people supporting your build. We go through exactly what is held and for how long on the audit call, and we can sign an agreement covering it before anything goes live. The full detail is in our privacy policy.
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