Your front desk is with a patient when the phone rings
A new-patient call that reaches voicemail is a course of treatment that starts somewhere else.
Chair time cannot be sold twice
An hour that goes unfilled on Thursday is gone. It does not roll into Friday. And the calls that would have filled it arrive at the worst moments: at noon while the front desk is at lunch, at 8:20 while the first patient is being seated, and after five when the caller finally has an evening free to ring around.
A new patient brings more than one appointment. An exam, a cleaning, the hygiene visits that follow it, and often a treatment plan behind those. That is what goes to the practice down the road when the phone rings out.
Built around how a clinic's calls actually arrive
Answers while your team is with someone at the counter
The patient standing in front of your front desk keeps their attention. The phone still gets picked up on the second ring, and nobody has to choose between the two.
Books new patients properly
It takes what a new-patient appointment actually needs, including the insurance they carry, and books the exam and the hygiene visit into the right provider's column rather than the first gap in the day.
Takes the cancellation and puts the time back
Cancelling and moving an appointment by voice is the difficult half of this and it does it on the call. It finds the booking, changes it, and the opening is back in your schedule immediately rather than sitting in a voicemail until somebody gets to it.
Handles a patient in pain the way your team would
Pain gets triaged rather than queued. It asks how long, how bad, and whether there is any swelling, then follows the rule you set for getting somebody seen the same day.
A new patient rings at ten past twelve
- Caller
- Hi, are you taking new patients?
- MolovoAI
- We are. Would that be a check-up and cleaning to start with?
- Caller
- Yes. I have not been in for a couple of years, so I am probably overdue.
- MolovoAI
- That is no trouble at all. Do you have insurance you would like us to bill directly?
- Caller
- Blue Cross, through work.
- MolovoAI
- Thank you. We have Tuesday the 26th at 2pm for a new patient exam, with the hygienist straight afterwards. Does that suit you?
Booked into the right provider's column with the insurance already on file, while the front desk was still at lunch.
A single-dentist practice usually lands on the 900 minute plan
It covers around ten calls a day, moves and cancels appointments by voice, and puts a patient in pain through to your team while they are still on the line. A clinic running several providers and several columns wants the 2,000 minute plan, which also rings your recall list.
Compare every planWhat practices ask
Can it take insurance details?
Yes. It takes the carrier and whatever plan details you ask for and puts them on the booking, so your team is not starting the new-patient conversation again from the beginning when they arrive.
What happens when a patient cancels?
It finds the appointment and cancels or moves it on the call, so the opening is back in your schedule straight away rather than waiting in a voicemail until somebody listens to it. On the 2,000 minute plan it will also ring your recall list to fill the gap.
How does it handle someone in pain?
It asks how long it has been going on, how bad it is, and whether there is any swelling, then follows the rule you set. Most practices have it put those calls through to the front desk during hours and book into the first emergency slot outside them.
Will it book with the right provider?
It books into the correct column, so a hygiene visit does not land in the dentist's chair and a new-patient exam does not land in a twenty minute check-up slot. Several providers and several columns is what the 2,000 minute plan is built for.
What happens to our patients' information?
Recordings and transcripts are encrypted, and access is limited to the people supporting your build. We go through exactly what is held and for how long on the audit call, and we can sign an agreement covering it before anything goes live. The full detail is in our privacy policy.
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